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Has my order been dispatched?

You’ll receive an email including the tracking information for your parcel as soon as it’s been dispatched. Email updates will be sent throughout the delivery process, so you know where your parcel is.

How long will my delivery take?

The delivery time is about 10-15 working days.

Can you deliver to a different address than my billing address?

Yes. You will be given the option to select an alternative delivery address after your billing address details have been confirmed.

I'm not happy with the delivery service I've received

Here at footpalacespa, we’ll always do what we can to ensure all our customers receive the highest standard of service throughout their shopping experience. If you feel the service was not up to your standard, please email to let us know. We appreciate your feedback and we’ll make sure that it’s passed onto the relevant courier company. If an item appears to be out of stock then we will provide you with a number of alternative items on the right hand side of the screen in order to make your shopping experience easier.

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